Convenience Store Issuance Service [Certificate of Residence Copy, Seal Registration Certificate, Taxation (Non-Taxation) Certificate]

Convenience Store Issuance of Various Certificates

In Inagi City, starting from February 16, 2017, a convenience store issuance service has been launched that allows you to obtain certificates such as a Certificate of Residence using the My Number Card (Individual Number Card) at multifunction terminals (multi-copy machines) in convenience stores nationwide.
A My Number Card (Individual Number Card) is required for use.

• About My Number Card (Individual Number Card)
• Notice of Convenience Store Issuance Service Suspension (December 15, 2025 to January 4, 2026)

Eligible Users

Those who are registered as residents of Inagi City and have a My Number Card (with a user authentication electronic certificate).

Note: The Basic Resident Registration Card and notification card cannot be used.

Certificates Available

Please be sure to read the following precautions when obtaining a certificate.

List of Certificates

Type of Certificate	Fee	Notes
Copy of Certificate of Residence	300 yen	The most recent for the individual and members of the same household (Relationship, registered domicile, and My Number can be optionally included) Note 1: You cannot obtain a Certificate of Residence or a revised original Certificate of Residence. Note 2: The Certificate of Residence code cannot be listed Note 3: Foreigners cannot omit the foreigner registration details.
Seal Certificate	300 yen	The seal registration belongs to the person themselves Note 1: The certificate will be printed in A4 size. Note 2: If you have not registered your seal, you need to register at City Hall or a Branch Office. Note 3: The seal registration certificate (orange card) is not required (it is necessary when obtaining it at the counter)
Municipal Resident Tax and Tokyo Metropolitan Resident Tax Taxation (Non-Taxable) Certificate	300 yen	For more details, please refer to the link below (Contact: Department of Citizen Affairs, Taxation Division, Municipal Resident Tax Section)

• Convenience Store Issuance of Tax Certificates and Non-Tax Certificates

How to Use

You can obtain certificates at multifunction terminals (multi-copy machines) at convenience stores nationwide that support the following convenience store issuance.

1. Touch the "Administrative Services" on the touch panel screen of the multifunction terminal (multi-copy machine).
2. Set the My Number Card in the designated position and enter the 4-digit PIN (for user authentication).
3. Touch the type of certificate.
4. Insert the fee and touch "Print Start".
5. Certificates and receipts will be printed.

Usage Hours

From 6:30 AM to 11:00 PM

• Note: The usage hours may vary by some stores.
• Note: Excludes the year-end and New Year period (from December 29 to January 3) and during equipment maintenance.

Convenience Store Issuance Suspension Period

Service Suspension Date	Time	Implementation Details
From Monday, December 15, 2025 to Sunday, January 4, 2026	All day	Due to system maintenance work

Participating Stores (As of the end of March, 2025)

Seven-Eleven, Lawson, FamilyMart, Ministop, Aeon Retail, and others nationwide
Note: It cannot be used at stores without multifunction terminals (multi-copy machines).

• Automatic issuance of certificates, etc. at convenience stores (Information on available stores)(External link)

Convenience Store Issuance Using Smartphones

For those who have a My Number Card, it is now possible to equip your smartphone with a "Smartphone My Number Card" that has the same electronic certificate functions as the My Number Card.
This allows you to obtain a Certificate of Residence and other documents at convenience stores using only your smartphone, without carrying the physical My Number Card.

For details on how to apply for the electronic certificate installation service on smartphones, please visit the Digital Agency website.

• Digital Agency Website (My Number Card on Smartphone)(External Link)

Eligible Users

Those who are registered residents of Inagi City, possess a valid My Number Card, and have a smartphone equipped with a mobile electronic certificate or the My Number Card function on an iPhone

Target Smartphones

Smartphone with OS Android or iOS (iPhone)

Note: For compatible devices and supported models, please refer to the Mynaportal website.

• My Number Portal Homepage (for Android users)(External link)
• My Number Portal Homepage (for iPhone users)(External Link)

Convenience stores where you can use your My Number Card with a smartphone (As of the end of March, 2025)

Seven-Eleven, Lawson, FamilyMart, Ministop, Aeon Retail, and others nationwide

Note: It cannot be used at stores without multifunction terminals (multi-copy machines).

• Automatic issuance of certificates, etc. at convenience stores (Information on available stores)(External link)

About Security Measures

• Users can operate the multifunction terminal (multi-copy machine) themselves to obtain information, so personal information is not exposed to others.
• We are taking measures to prevent personal information leakage, such as using dedicated lines for network use and encrypting communications.
• The multifunction terminal (multi-copy machine) provides screen displays and voice guidance to prevent forgetting your My Number Card and certificates.
• Certificates are printed with anti-forgery and tampering prevention measures.

Important Notes (Please Read Carefully)

• If you have not completed the procedure for continuing your My Number Card after moving, you cannot use the convenience store issuance service. You need to complete the continuation procedure at City Hall or a Branch Office.
• Those who have submitted a notification of moving out cannot use the convenience store issuance service. Additionally, if there are members of the same household who have submitted a notification of moving out, the Certificate of Residence cannot be obtained until the moving out is confirmed or the scheduled moving out date has passed.
• If you have completed the transfer procedure on a holiday opening day, you will not be able to obtain the certificate immediately. It will be available for use from the afternoon of the next opening day.
• If there are individuals in the household whose period of stay has expired, it may not be possible to obtain a certificate.
• Changes to names and other details associated with family register submissions may take time to reflect. For more information, please contact us.
• Those eligible for support measures under the Basic Resident Register Act cannot use the convenience store issuance service. Please apply at the City Hall or Branch Office.
• The certificates issued at City Hall or the Branch Office are different from the forms.
• If one copy of the Certificate of Residence consists of multiple pages, it will not be stapled. You can determine it as a single set by the page number and unique number listed on the certificate.
• Returns, exchanges, and refunds for certificates are not possible.
• If there are any equipment troubles such as paper jams or printing errors when issuing a certificate, please inform the staff on the spot and proceed with the reissuance process after receiving a refund.
• If you wish to obtain a certificate for reasons that exempt you from the fee according to regulations, please apply at the City Hall or Branch Office counter (refunds cannot be made later).
• It may take some time to issue the certificate. Please wait for a while without leaving the area during the issuance.
• The My Number Card contains personal information and is an important card that can be used as an official form of identification. Please be careful when handling it to avoid forgetting or misplacing it.
• Those who have lost their PIN must reset it at City Hall or the Branch Office.
• If you enter the wrong PIN three times in a row, it will be locked. To unlock it, you need to go through the procedures at City Hall or a Branch Office.