Resetting and Changing the PIN for My Number Card (Individual Number Card)

Regarding the reset of the PIN for the My Number Card (Individual Number Card)

If you forget your PIN or if your PIN is locked, the following procedures are required at City Hall or the Branch Office.
Please note that the PIN for the electronic certificate can only be processed at convenience stores, etc.

Required Documents

Personal Application

1. My Number Card
2. Identity verification documents A1 point or B1 point (see below for "List of Identity Verification Documents")

Application for Legal Representative (for those under 15 years old and adult wards)

In addition to the above, the following documents are required.

1. Identification documents of the agent A2 points or A1 points + B1 points (see below for "List of Identification Documents")
2. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household and the person's registered domicile is within Inagi City) is not required.
3. Certificate of Registered Matters for Adult Guardianship

Application for Voluntary Agent

Please contact us for more details.
Note: In the case of applying for a voluntary agent, the PIN reset cannot be done on the same day.

Regarding the reset of the PIN for electronic certificates (for signature and user authentication)

You can reset the PIN for the signature electronic certificate (6 to 16 characters including alphanumeric) and the user authentication electronic certificate (4 digit number) at convenience stores, etc.

Note: To reset the password for the signature electronic certificate, you will need the password for the user certificate electronic certificate (4-digit number). If you are unsure, you will need to go through the procedures at City Hall or the Branch Office.
Note: To reset the password for the user authentication electronic certificate, you will need the password for the signature electronic certificate (6 to 16 alphanumeric characters). If you have any questions, you will need to go through the procedures at City Hall or the Branch Office.
Note: The PIN for the Basic Resident Registration Card and the PIN for input assistance cannot be initialized at convenience stores. Procedures at City Hall or the Branch Office are required.
Please refer to the flyer below for the procedure.

• You can reset the PIN for the electronic certificate at convenience stores, etc. (PDF 766.8KB)

• Note: For available store information, please visit the official personal authentication service portal site.
• Note: For detailed setup instructions, please refer to the Local Government Information System Organization (J-LIS).
• Note: If 24 hours have passed since the preparation was completed, please start over from the beginning.

• Public Personal Authentication Service Portal Site(External Link)
• Local Government Information System Organization (J-LIS)(External Link)

Regarding the change of the PIN for the My Number Card (Individual Number Card)

Those who wish to change the PIN for their My Number Card must complete the following procedures at City Hall or a Branch Office. It is also possible to use the official personal authentication service to complete the procedures from a personal computer at home.
Note: If you do not know your PIN, please refer to the above "About resetting the PIN for My Number Card."

Required Documents

Personal Application

My Number Card (PIN verification is required)

Application for Legal Representative (for those under 15 years old and adult wards)

In addition to the above, the following documents are required.
Please note that procedures can only be completed with the attendance of a legal representative.

1. Identification documents of the agent A2 points or A1 points + B1 points (see below for "List of Identification Documents")
2. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household and the person's registered domicile is within Inagi City) is not required.
3. Certificate of Registered Matters for Adult Guardianship

Application for Voluntary Agent

Please contact us for more details.
Note: In the case of a voluntary agent application, the PIN cannot be changed on the same day.

Application via PC, etc.

You can use the public personal authentication service to change the PIN of your My Number Card online.
In addition to an environment that can connect to the internet, an IC card reader and client software for users are required. For more details, please refer to the information below.

• Public Personal Authentication Service Portal Site (Password Change)(External Link)

List of Identity Verification Documents

• Identification documents must be valid and within their expiration date.
• Identification documents must match the Certificate of Residence with either "name and date of birth" or "name and address".

A government-issued photo ID

• Driver's License
• My Number Card (with photo)
• the Basic Resident Registration Card (with photo)
• Passport
• Disability Certificate
• Driving History Certificate (limited to those issued on or after April 1, 2012)
• Residence Card (with photo)
• Special Permanent Resident Certificate (with photo) etc.

B No Photo ID

• My Number Card (without photo)
• Health Insurance Card or Qualification Confirmation Document
• Long-Term Care Insurance Card
• Pension book or Basic Pension Number Notification (including Pension Amount Revision Notification and Pension Transfer Notification)
• Various Pension Certificates
• Public Assistance Recipient Certificate
• Various Medical Certificates (Maru Nyuu, Maru Ko, Maru Ao)
• Maternal and Child Health Handbook
• Certificate of Birth Registration
• Residence Card (No Photo)
• Special Permanent Resident Certificate (No Photo)
• Student ID (one that includes "name and date of birth" or "name and address")
• Employee ID (one that includes "name and date of birth" or "name and address") etc.

Note: If you have a public identification document with a photo, it may be possible to verify your identity with just one document (as a supplement to the identity verification documents, confirmation of the IC password, or for those registered as residents in the city, a hearing will be conducted).

Application Location

1. Citizen Affairs Division Citizen Service Section (Open only on weekdays and holiday service counter days)
2. Hirao Branch Office (Weekdays only, excluding Saturdays, Sundays, and holidays)
3. Wakabadai Branch Office (Weekdays only, excluding Saturdays, Sundays, and public holidays)

Reception HoursFrom 8:30 AM to 5:00 PM (However, on holidays, the hours from 11:45 AM to 1:00 PM are excluded)

• Hirao Branch Office
• Wakabadai Branch Office